In most cases, we aim to be on-site within 30 to 45 minutes.

However, "ETA" can sometimes stand for "Estimated Time of Arrival-ish" depending on traffic, weather conditions, and your specific location. When you call, our dispatchers use GPS tracking to give you a real-time update so you aren't left standing on the shoulder wondering where we are.

Absolutely. If you have an AWD or 4WD vehicle, we utilize flatbed tow trucks to ensure all four wheels are off the ground.

Towing an AWD vehicle with two wheels down can cause serious (and expensive) damage to the transmission. Our drivers are trained to identify your vehicle's drivetrain and use the safest equipment possible to get it from A to B.

While it’s usually better if you’re there to sign the paperwork, you don’t necessarily have to stay if you are in an unsafe location.

If you need to leave, just let our dispatcher know. You can leave the keys in a hidden spot (like a wheel well or under the mat) and ensure the vehicle is locked. We’ll take photos of the car's condition upon arrival and notify you as soon as it’s safely dropped off at its destination.

We try to make the "not-so-fun" part of the process as easy as possible. We accept:

• All major credit and debit cards (Visa, Mastercard, Amex)

• Digital payments (Apple Pay/Google Pay)

• Cash